When reporting your fault by telephone, our Technical team will gather all necessary information at the first point of contact. This information is entered on to our Service Management software and a case reference number is raised and issued to you via email.
This case reference number is used during the life of your fault until resolution.
Should you need to speak to our team regarding an update, please quote this unique case reference so that we are able to assist you.
All service calls must be reported by telephone to our Technical team. This verbal communication allows us to explore the fault reported in full, collating all relevant information, which helps us diagnose and repair straight away on the call or ensures that our engineers are fully equipped should an on site visit be required. Some of the basic checks/information required are detailed further down on this page.
A Corona Corporate Solutions engineer may attempt to resolve your issue remotely, either via direct access to your telephone system or over the telephone. Please ask our Technical team for further details on remote access and how it may be of benefit.