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The spread of the COVID-19 coronavirus continues to dominate the news. It is causing economic disruption across the globe and since our last communication to you, we have continued to monitor developments closely.
We wish to reassure you that in respect of the spread of COVID-19 outbreak we are focused on the health and welfare of both our customers and staff, and our ability to continue to support you and your business by managing our services and operations as effectively as possible. We are therefore writing to share with you some of the specific actions that we have taken.
A robust approach to risk management and operation effectiveness is integral to our business. For many years, we have run a Business Continuity Plan which identifies how our business can continue to operate in periods of disruption, and which is kept under regular review.
We have invested in technology and infrastructure to ensure that our business is both robust and sufficiently flexible to be able to cope with disruptive events:
Employee and occupier safety
The health, safety and wellbeing of our staff and occupiers is of paramount importance to us. We are therefore closely monitoring and implementing official guidelines from the Government and health organisations in respect of COVID-19. Specific actions taken include:
The coronavirus outbreak is clearly a constantly evolving situation with uncertainty regarding the timescale and extent of impact. In the meantime, we want to reassure you that we will continue to review and implement service and operational initiatives to minimise the potential impact of coronavirus, in order to support your ongoing business operations.