Back in September 2017, we launched our automated Service Notification emails for our customers and asked if they would provide us with feedback in the form of a survey for our Service and Project Teams. We've been delighted to see that our customers have marked us as an average 9.35/10 for our Service Team [...]
Each month we're interviewing a CCS team member, to showcase the people who make Corona the company it is. This month we spoke to Steve Jordan, one of our valued colleagues in Customer Care and, an interesting fact, Corona employee number 1! "Hi, my name is Steve Jordan. Not a true South London boy as [...]
Our mission is to be the best provider of Print Management and Telecoms service in the UK. Part of our company strategy to achieve this is only to work with what we consider to be the best suppliers of industry. As we have a great working partnership with these companies, we really enjoy talking about and [...]
We're pleased to announce the Service Employee of the Month for March 2018 has been won by Olivia Scott. Olivia was recently been promoted to Service Desk Supervisor and has seamlessly handed over responsibility for the London walking engineers to Laila on the Call Control team. Additionally Olivia covered admirably for our Service Desk [...]
Corona were recently invited to take part in a video case study for telecoms industry giant, Gamma. Played at their annual roadshow, which this year was movie themed, our video was featured at cinemas around the country, culminating at BFI Imax in Waterloo, which just happens to be the biggest screen in Britain! Gary [...]
In a world where the demands on our time are increasing at a rapid pace, with no sign of slowing down, there is a growing need for companies to look within at their current workforce and how they can adapt themselves to maximise effectiveness and efficiencies to deal with today's commercial needs and pressures. The spread [...]
Continuing our 'Meet the Team' series where we're getting to know the people behind the company, this month we interviewed one of our new colleagues, that joined us as part of our Copylogic acquisition, Laura Holden. "I have worked within the industry for the last 6, almost 7, years, but I have been customer [...]
We're very pleased to confirm that the winner of the Service Employee of the Month for February 2018 is Mike Ward (bottom right in the photo above, with some of the Telecoms Service Desk). This month, Mike not only maintained his usual very high standard of work but also managed a particularly demanding schedule. [...]
Many parts of the UK are experiencing severe weather conditions. Conditions are making transport and mobility extremely challenging with many closures and delays on roads and severe delays or cancellations on the public transport network. Our Service teams are made up of a combination of walking engineers as well as road users. If you booked [...]
To get to know the people behind the company, we're running a series of 'Meet the Team' interviews with members of Corona staff. In November, we spoke to Lee Lambert, our Service Manager on the Telecoms team, in January we met with Lucy Allen, one of the Call Controllers on the Print Mgt Service [...]
When Copylogic Ltd were acquired by CCS towards the end of 2017, aside from welcoming some new colleagues into the Corona family, we also had the pleasure of working with some new suppliers. One of them was Kyocera Document Solutions. KYOCERA, headquartered in Reading since 1988, with Technology Suites in [...]
The winner of our Service Employee of the Month for January 2018 is Saad Sajid. Saad has made an excellent contribution to the Service Desk this month. In addition to his role as Toner Administrator, Saad has taken responsibility for administering the PIPS application from installation, evaluation of toner usage and the daily monitoring [...]
The second of our Service 'Kick Off' meetings was held at a hotel in Watford a couple of weeks ago. Our guest speaker for the afternoon was Nas Ahmed (and colleagues) from Kyocera Document Solutions, an incumbent provider of recently acquired Copylogic and now a new valued partner of CCS. [...]
We recently held the first of our annual Service 'Kick Off' meetings, hosted by Ricoh at their impressive showroom on 22nd flr of Broadgate Tower in Central London. With presentations from the Service Management team and our guest speaker, Colin Seal from Ricoh, the team in attendance were given a [...]
When one of our Account Managers mentioned that the amateur boxing club he attends was looking for sponsorship for their 9-16 year old classes, we were delighted to support them. Providing low cost services to local youngsters, the sessions are really popular in the community, with nearly 50 kids attending last weeks' class! [...]
