Customer Complaints Code 2017-09-20T16:30:07+00:00

Customer Complaints Code

Introduction

Our ethos is for continual improvement and we work hard to ensure that our customers are happy with the level of service, and the products and service they receive from us.

Occasionally, we accept that things can go wrong and when they do, we want to know as soon as possible so that we can work with you to resolve them.

Our Customer Complaints Code is to assist you to contact us and explain our procedures for resolving complaints regarding any of our services. This Code forms part of our Code of Practice.

If you have a Complaint

Please email relationships@coronacs.com so that we can log the issue that you raise and this will be escalated to the appropriate Manager who will contact you within 1 working day to discuss further.

If it is more convenient for you, your complaint can be sent in writing to our Head Office at the following address:

Corona Corporate Solutions, 1 – 2 Castle Lane, Victoria, London, SW1E 6DR.

Understandably, during any conversations we have with you, we are bound to protect the privacy of any information that we have regarding your business and with this in mind, we may have to ask questions to confirm that we are speaking to the right person.

We will endeavour to resolve your issue and update you within one calendar month.

Taking your Complaint further

If your complaint is not resolved to your satisfaction after this procedure, you can escalate the complaint to the Managing Director.

We will contact you to confirm the outcome of the complaint whether we are able to resolve the problem for you or not.

Should you then want to pursue your complaint further by alternative dispute resolution, you may wish to refer to the Centre for Effective Dispute Resolution (CEDR) who can be found either on 020 7520 3814 or info@cisas.org.uk. The website is www.cedr.com/cisas

(Please note that you will find us under our registered name of Corporate ICT.)