Code of Practice 2017-09-20T17:15:13+00:00

Code of Practice

Purpose of this Code of Practice

This code has been produced to inform you about our products, services, and customer care policies.
It has been prepared it in line with guidance published by Ofcom on 15 August 2003.

Our commitment to you

We are committed to providing an excellent level of service to all our customers and to providing a positive experience in dealing with our staff.

Our partners and associated Service Providers have been selected to provide a high quality of service and for us to ensure that any problems with their services are resolved promptly and efficiently.

How to contact us

Head Office

Service Team

Sales email

Service email

Accounts email

General email contact

Web

Post

0207 503 3000

0333 241 3344

salesenquiries@coronacs.com

serviceenquiries@coronacs.com

accountsenquiries@coronacs.com

generalenquiries@coronacs.com

www.coronacs.com

Ground Floor, 1 – 2 Castle Lane, London, SW1E 6DR

 Our Products and Services

We provide many Print Management and Telephony products:-

– Fixed Line Voice Calls & Lines

– Mobile Solutions for business

– On Premise and Hosted Telephone Systems

– Installation, System Maintenance & Training

– Data Connectivity, Broadband, EFM and Lease Line

– Inbound and Non Geographic numbers

– IT Services & Support

– Data Connectivity

– Print Management

– Document Management, intelligent remote user & device monitoring

– Impressive paper handling

– Flexible finishing capabilities

For more details on any of our products and services, please contact our Sales Team on 0207 503 3000, option 2.

Terms and Conditions

Our terms and conditions are available here.

Cancellation

In the unlikely event that you should wish to cancel the service we provide, please contact your Account Manager confirming the services that you wish to cancel and when you would like the cancellation to be effective from.

Please note, there may be charges should Early Termination Charges apply for your service, should this be the case, then you will be informed of this in writing following receipt of your notice to cancel.

Complaints

You will find our Customer Complaints code here

Price and Tariffs

Corona Corporate Solutions provide a number of Print Management and Telecoms solutions.

If you like confirmation of your prices and tariffs, please contact your Account Manager or our Customer Care Team.

Faults and Repairs

If you experience a fault with any of our services please call our Customer Service Team on 0333 241 3344, our Customer Service Plan for Telecoms can be found here and for Print Management, it can be found here

Invoicing

Our Invoices are sent to you monthly, quarterly or annually dependent on the services that you are using and your contractual agreement.

Terms of payment are as shown on your invoice and payment can be collected by Direct Debit, cheque or BACS. If you would like to change or discuss your method of payment, then contact our Accounts Department on 0207 503 3000.

Data Protection

We are registered with the ICO (Information Commissioner’s Office) to hold information necessary for the supply of services to our customers. Our registration number is A8204297.

Marketing

We work to the principles within the British Code of Advertising, Sales Promotion and Direct Marketing which is found on the website, www.cap.org.uk. We are also compliant with OFCOM’s General Condition 23.